Trial, cancellation and refunds
Effective September 20, 2026. Questions? support@revapture.com.
Your 14-day trial
Your trial starts when you complete subscription checkout, not when you create a workspace. A payment method is required. The trial includes the full selected package within its stated limits, including automated summaries and guided next steps. Onboarding, usable customer data, messaging permission, and your approvals are required before outreach begins. Weekly emails are optional and off until you turn them on. Your team reviews and answers customer replies.
One trial is available per workspace. Cancel before your trial expires to avoid the first subscription charge.
Monthly subscriptions
Prices are in US dollars: Starter $249/month, Core $500/month, Growth $1,000/month, and Pro $2,500/month. Revenue Partner is available by written quote. After the trial, your subscription renews automatically each month until canceled. Checkout shows the amount and applicable charges before you subscribe. Additional services or charges require your agreement.
Cancel anytime
The workspace owner can open Billing and select “Manage billing, invoices and cancellation” to cancel through Stripe. Cancellation stops renewal; access continues through the current trial or paid billing period. If you cannot access Billing, contact support with your workspace name and account email. Do not email card details.
Failed payments and paused access
If a subscription payment fails, you have seven days from the first recorded failure to update payment details while normal access continues. Further failed retries do not restart this period. Stripe may retry payment according to its billing settings.
After the grace period, new outreach, scheduled follow-ups, imports, recovery scans, approvals, record changes and weekly summary emails pause. Your workspace becomes read-only. Existing records are retained; viewing, exporting, billing access, incoming replies and opt-out processing remain available. After cancellation takes effect, the workspace also becomes read-only.
After Stripe confirms an active subscription, paid access restores. Overdue approved emails are rescheduled starting at least 24 hours later, spaced at least one hour apart; eligibility, replies and opt-outs are checked again before sending. Weekly summaries return on their normal schedule without sending missed summaries.
Refunds
Paid monthly subscription fees are nonrefundable and are not prorated for unused time, except where required by law. Contact support about duplicate or incorrect charges or a service issue. Any approved refund goes to the original payment method; your payment provider determines when it appears.
Service delivery
Revapture provides online software and managed revenue-recovery services alongside your existing CRM. The selected package defines the service scope. Recovery results depend on your pipeline, customer responses, and business follow-through. No particular revenue result is guaranteed. Demo activity and estimated opportunity values are not recovered revenue.